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Like a Virgin Train?

21/12/2014

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I never travel first class on trains. Once, maybe twice, my entire life. I'm too class conscious. Oh, and not rich enough. Except the other week, planning a train back from London for me and Anne I noticed that the super special advance tickets were something like £16 each for standard and £26 for first class. Normally I would immediately put that £20 saving towards drink or dim sum or doughnuts or something, but it was Christmas and I thought – oh surprise Anne – a nice treat as we wend our weary way home.

The train was part of the new Virgin direct service to Shrewsbury, not that we knew that when we booked it, only heading as far as Birmingham. I'll overlook that Virgin might have suggested this would have been a better journey than the one I had planned but, hey, I'm in the mood to be generous. Which I wasn't when we boarded the train at Euston. We found our reserved seats in Coach D, except Coach D was quite definitely second class. We were not alone. Half the carriage had similarly upgraded to nothing. The other half was fighting hand to hand over the seats in Coach E, the only bona fide first class carriage.

Back in Coach D, the passive-aggressive sweat of Middle England was overwhelming the carriage. Those with second class tickets were utterly bemused. By Watford there was an undeniable whiff of a Blitz spirit brewing as the people opposite us ordered their free orange juice nevertheless. Via tannoy we were told to put our first class tickets on the table in front of us to claim our complimentary microwaved cardboard snack. “Oh no this is just embarrassing now” someone said, a little too loudly. “Let's have an outbreak of class warfare in Coach D”. Then I realised that was me. And it was definitely getting a bit confusing. One of the people in our second-class, first-class coach had paid the full walk-up standard fare. It was more than we'd paid for two first class tickets.

Being good Guardian readers we finagled free orange juices for the woman and her two kids squished into the seats next to us, a closeness that had replaced our pre-booked single seat luxury. As our reward the boy sat on the mother's lap and poked me in the face no more than seven times between Watford and Coventry, entirely unadmonished. Frankly, this is exactly why we chose not to sit with the proletariat in the first place.

Virgin have considered my complaint and offered me a free first class return sometime in the next six months. Just me, mind. I'm not sure what Anne did to upset them.      







(Image Omnibus Life in London - William Maw Egley 1859)         


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Who's Your Team?

16/12/2014

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I ran a load of courses this year covering my own take on what people management is all about. They were very well received. (There's a lot to be said for occasionally stripping things right back to first principles – especially when, as I suspect, most people have never actually been shown the first priniciples.) Very well received, despite me breaking nearly every rule of training. In essence, it was a stand-up routine by a fat bloke with a flip-chart.

And I'm in the sort of place where I'm pretty relaxed about making the sort of mistakes that are the stuff of amateur dramatics and village halls. When I was young and oh so keen to make an impression these would have thrown me off kilter, would have made me try too hard, would have hurt. Now, not so much. I enjoy them. In particular I enjoyed the question “Who's your team?”

At the start of the course I ask the group to write down the answers to four key questions. At pressure points in the training I return to these questions, get their answers and weave the ensuing learning points seamlessly and powerfully into the day. That's the idea anyway. But the first time I ran the course I asked the question wrong. Instead of what I meant to say, I asked “who's your team?” which won't win any awards for clarity.

But the answers were great. Some were obvious, some were where I was leading them, but some were surreal, some were joyous and some were bonkers. So on each course thereafter I continued to phrase the question this way. I won't tell you what the real question should be, nor what the answer should be. You have to pay me for that. What I will say is that my own answer has proven ridiculously powerful at all levels from team leader to board level.

But that's not really my point here. I'm not trying to big myself up. I'm just suggesting it as a question for any trainer/coach/facilitator/manager out there. Try asking it. See what happens...





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