I've been talking to a major bank about how they might go about being a better bank. A good bank. I've spent many hours walking the dog thinking about the subject. And in many ways I've been guilty of complicating matters. Major culture change may be hard to achieve, but it's easy enough to say what's required.
I like this quote from Andrew Tyrie, one of the politicians charged with banking reform.
“What we've seen in banking is no more than a reflection of the human condition.”
And I very much like this line from the advert for MoreThan Insurance.
“We're just doing what any decent person would do”